Question 1

Can you ship to a P.O. Box?

Accepted Answer

Yes we can.  UPS does not ship to P.O. boxes, but USPS. does.

Question 2

How soon after I order does my order ship out?

Accepted Answer

For most orders received by 12pm EST, your order will ship out the same day or, if not possible that day, the following business day.  If for any reason it will take longer, we will contact you.

Question 3

Why didn't I receive a tracking number?

Accepted Answer

Our system is not setup to automatically send tracking since we used multiple national and international shipping companies.  Therefore, we track everything internally.  If you would like to know the status of delivery, please email us and we will update you on the status of delivery.  We are on top of EVERY order.

Question 4

I forgot my password.

Accepted Answer

Submit a request to reset your password by clicking on the Forgot Password tab.

Question 5

I need to change my email and/or password.

Accepted Answer

You can change your e-mail address or password by logging into My Account.

Question 6

I need to change my shipping address.

Accepted Answer

You can edit your shipping address book by logging into My Account.  In addition, during the checkout process, you will have the option to add, delete, or edit your shipping addresses.

Question 7

Can I cancel or change an order?

Accepted Answer

You can cancel or change your order if it has not been already shipped.

Question 8

How do I get help if I am a new customer?

Accepted Answer

If you are a new customer getting assistance is no problem. If you need help placing your order, just email us your contact information at FirstChoiceEquine@proton.me (FirstChoiceEquine@proton.me)and a customer service representative will get back to you right away.

Question 9

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express, and Discover.

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